Frequently Asked Questions

If you’re wondering about something, you’re probably not the only one. And if your question isn’t here, you can always reach out. I’m happy to help.

Where are you located?

We are in the central Adirondack region Long Lake, NY and the surrounding area. Some sessions happen at my training facility, some happen in the real world where life is actually happening, and some happen out on the trails.

How do I get started?

Getting started is easy. Simply complete the contact form on our Contact page and tell us a little about your dog and the challenges you’re experiencing. Once your message is received, we’ll get back to you to discuss the best next steps.

What are your payment policies?

Most services are paid in advance to reserve your spot. I’ll walk you through all of that when you book, so there are no surprises.

What is your cancellation policy?

Life happens. Dogs get sick. Cars don’t start. Weather does its thing. I just ask for as much notice as possible so I can offer that time to someone else who may be waiting.

Do you offer refunds?

Because I reserve time specifically for you and your dog, refunds are generally not offered. That said, if something unexpected comes up, reach out. I’m a human, and I understand that life can be unpredictable.

Do you travel or only work locally?

If you wish to work with us in-person and are unable to travel to our facility, we cover a 50-mile radius around Long Lake for a travel fee.We serve the Central Adirondack region including Long Lake, Newcomb, Blue Mountain Lake, Indian Lake, Raquette Lake, Inlet, Old Forge, and the Tri-Lakes area including Tupper Lake, Saranac Lake, and Lake Placid.

You can also work with us in-person but remotely (phone and video calls) no matter where in the world you are! We’ve had satisfied clients across the US and Canada.

Which service is right for me?

Short answer: it depends.

Longer answer: it depends on your dog, your goals, and what kind of support you’re looking for.

Private sessions are great for personalized help.

Classes are great for structure and shared learning.

Day training is for consistent, hands-on support.

Woodland walks are for real life skills and connection.

Reactive dog training is for dogs who feel overwhelmed by the world.

If you’re not sure, that’s completely normal. I’ll help you figure it out.

How long does it take to see progress?

Most people start to notice shifts pretty quickly, especially in how they understand their dog.

Lasting change takes time, practice, and consistency. This isn’t about quick fixes. It’s about building skills that actually stick.

Do you guarantee results?

I don’t make guarantees, because dogs are individuals, not robots.

What I do guarantee is thoughtful, evidence-based guidance, a lot of support, and a commitment to helping you and your dog make meaningful progress.

Can you work with puppies, adolescents, and adult dogs?

Yes to all of the above.

Each stage comes with its own challenges and opportunities, and I love working with all of them.

What if my dog has multiple issues?

That’s actually the norm.

We’ll prioritize what matters most, create a plan, and take it one step at a time so it feels manageable instead of overwhelming.

What if my dog is reactive, anxious, or “a lot”?

You’re in the right place.

Those labels usually mean your dog is overwhelmed, not “bad.” I specialize in helping dogs like this feel safer and more capable, and helping you feel more confident supporting them.

Will I be involved, or do you just train my dog?

Both.

Your dog learns new skills, and you learn how to guide and support them. Even in day training programs, you’re an important part of the process. Think of it as a team effort.

What training methods do you use?

I use humane, evidence-based methods rooted in positive reinforcement, behavior science, and an understanding of the nervous system.

Translation: we teach, we guide, we support. We don’t intimidate.

Do you use punishment or dominance-based training?

No.

Fear and intimidation don’t create healthy behavior or strong relationships. They tend to create confusion, stress, or shutdown. We’re aiming for understanding, trust, and cooperation.

Do you use treats?

Yes.

Food is a tool, not a crutch. It helps create clarity and positive associations, especially early on.

Over time, we build skills that go far beyond having snacks in your pocket at all times.

Is this approach effective for more serious behavior issues?

Yes. In fact, it’s essential. When a dog is struggling with fear, anxiety, or reactivity, we need to understand what’s driving the behavior, not just try to stop it.

Why do you talk so much about emotions and the nervous system?

Because behavior is not just about “obedience.” A dog who feels safe can think, learn, and make better choices. A dog who feels overwhelmed cannot. So we start where it actually matters.

Will my dog still learn to listen to me?

Yes, and often in a much more meaningful way.

Dogs who feel understood and supported tend to be more engaged, more responsive, and more willing to work with you.

What if I’ve had dogs my whole life?

That’s great.

And also, every dog is different, and our understanding of behavior has evolved a lot. I’ll help you get to know this dog as the individual they are.

What if I’m brand new to all of this?

Also great.

You don’t need experience. You just need curiosity and a willingness to learn.

What’s the biggest thing you want me to know?

Your dog is not giving you a hard time.

They are having a hard time. And when you start to see that clearly, everything begins to shift.

Still Have Questions?

You don’t have to figure everything out before reaching out. Send a message, ask the question, tell me what’s going on We’ll take it from there